I purchased a {Company} item from another retailer, but it is faulty. What do I do?

We work with a number of third-party retailers who stock our items and any purchases made in these stores or concessions are subject to the store’s own returns policy.

As we have no record of the transaction on our system, you’ll need to either visit the original store of purchase or contact the retailer customer service department online, with details your receipt (and images of the fault) to see if they’re able to offer a refund or replacement.

If they're unable to help further, then please get in touch with us with details of your receipt and images of the faulty item. We will do our very best to help you!